These Terms of Sale (hereinafter "ToS") apply to any purchase made through the tacline.co platform, operated by Tacline Solutions (Mattéo Lépinay), a micro-enterprise registered under SIRET 98204480200014, with its registered office at 24 Rue Lamartine, 38320 Eybens, France.
The Tacline platform acts as a technical intermediary facilitating the connection between players and event organizers. Payments are made directly between players and organizers through the payment service provider Stripe, via the Stripe Connect solution. Tacline does not collect or hold funds at any time and does not act as a seller or payment agent; organizers remain the sole recipients of payments and fully responsible for ticket sales and the events offered.
These Terms of Sale (hereinafter "ToS") govern the payment, refund, and commission terms applicable to transactions between players and event organizers through the tacline.co platform.
Online payments are optional and are processed securely by our provider Stripe. Tacline has no access to users' banking data.
Stripe transaction fees are automatically deducted from the amount paid by players before being transferred to organizers. These fees depend on the type of card used:
These fees are borne solely by the organizers on the ticket amount they have set.
Any ticket refund is the exclusive responsibility of the organizer, who assumes full responsibility.
No refund will be made less than 24 hours before the start of the game, except in case of event cancellation by the organizer. In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to services related to leisure activities provided on a specific date or period.
Tacline does not take any commission on the ticket amount set by organizers.
Only Stripe transaction fees are automatically deducted (see section 2 on online payment). The rest is transferred directly to them.
As a technical intermediary, Tacline shall not be held liable for the organization, conduct, modification, or cancellation of events, nor for any bodily, material, or immaterial damage that may occur during such events.
Tacline's liability may not be engaged in the event of a breach attributable to the organizer or any participant.
Any request relating to a payment, refund, or transaction must be sent to contact@tacline.co within 14 days following the date of the event concerned, without prejudice to the statutory rights granted to consumers.
These ToS are governed by French law. For disputes involving a consumer, the competent courts shall be those determined in accordance with applicable statutory provisions.
For disputes between Tacline and an organizer acting in a professional capacity, exclusive jurisdiction is granted to the courts within the jurisdiction of Tacline's registered office.